Who We Are

U Pet LLC operates the website upet.pro, a premium destination for pet supplies including car seats, sofas, cat mats, carriers, and collars. Our physical address is 2217 S 284TH ST, Federal Way, WA 98003-3261, USA.

Information We Collect

  • Order Information: Name, shipping address, payment details, and pet product preferences.
  • Contact Data: Email address and phone number provided at checkout or via customer support.
  • Browsing Data: IP address, browser type, and pages visited for website analytics and spam prevention.

How We Use Your Data

  • To process orders, manage returns, and provide customer support.
  • To send order confirmations, shipping updates, and product care tips via email.
  • To analyze website usage trends and improve user experience.
  • To prevent fraudulent transactions and enforce our Terms & Conditions.

Cookies & Tracking

  • Functional Cookies: Remember your preferences (e.g., language settings) for future visits.
  • Analytics Cookies: Collect anonymous data on site traffic (e.g., page views, bounce rates) using tools like Google Analytics.
  • Advertising Cookies: Display relevant pet product ads based on your browsing history (opt-out available via browser settings).

Data Sharing

  • Service Providers: We share data with shipping carriers (e.g., USPS) and payment processors (e.g., PayPal) to fulfill orders.
  • Legal Requirements: We may disclose data if required by law or to protect our rights.
  • No Third-Party Sales: We do not sell your personal data to third parties for marketing purposes.

Your Data Rights

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information in your account.
  • Deletion: Request the deletion of your data (excluding records needed for order history or legal compliance).
  • Opt-Out: Unsubscribe from marketing emails at any time via the “Unsubscribe” link.

Data Retention

  • Order information is retained for 5 years to process returns, warranty claims, or legal inquiries.
  • Customer accounts and browsing data are deleted upon request or after 2 years of inactivity.

Security

We use SSL encryption to protect payment data and restrict employee access to personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute data safety.

Contact Us

For privacy inquiries, email service@upet.pro.